Zoom for Government Service Status

All Systems Operational

Zoom Chat Operational
Zoom Chat Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
File Transfers: File, Video, Pictures, Voice Operational
Zoom AIC Operational
Zoom Contact Center Operational
Zoom Contact Center Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow) Operational
Reporting Service Operational
SMS Operational
PSTN Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Zoom Events Operational
Zoom Meetings Operational
Zoom Meetings Operational
Live Transcription Operational
Recording Operational
Live Streaming Operational
Meeting Dial-in/Telephony Operational
Zoom Conference Room Connector Operational
Zoom Whiteboard Operational
Zoom Webinars Operational
Zoom AIC Operational
Closed Captioning Operational
Zoom Notes Operational
Zoom Phone Operational
Zoom Phone Operational
Voicemail/Recording/Call Log Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Subscriptions Operational
Zoom Support Operational
Knowledge Base Operational
Ticketing Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center & Clients Operational
Web Portal Operational
Web Client Operational
Support Page Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Rooms Operational
Zoom Rooms Operational
Zoom Workspace Reservation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Zoom Events Update: February 23, 2026 (No Operational Impact) Feb 23, 2026 05:30-23:30 PST

We will be performing an update to Zoom Events. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010850 for more details. No operational impact is expected.
Posted on Feb 12, 2026 - 16:24 PST

Announcing IP Address Changes (No Operational Impact) Mar 1, 2026 23:59 - Mar 2, 2026 00:00 PST

The following new IPv4 and IPv6 subnet ranges will be deployed to Zoom for Government resources for Meetings and Webinars, CRC, and enhanced API Connector resources, starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom for Government-specific firewall or network rules, update their systems as soon as possible in preparation.


New IPv4 range for Meetings and Webinars, CRC, and enhanced API Connector:

198.251.232.0/21

New IPv6 range for Meetings and Webinars, CRC, and enhanced API Connector:

2620:123:2028::/46


A complete list of network firewall IP ranges for Zoom for Government can be found on the Zoom for Government Support site at: https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010104
Posted on Feb 01, 2026 - 12:00 PST

Scheduled Zoom Software Quarterly Lifecycle Update (5/2/2026) May 2, 2026 17:00-18:00 PDT

The next Zoom Software Quarterly Lifecycle policy enforcement, scheduled for May 2, 2026, will maintain the same version requirements as the February 2026 enforcement for all clients and plugins, except for Zoom Rooms. Zoom will be enforcing a new minimum version for Zoom Rooms (Windows, macOS, iPad, appliances, iOS and Android controllers), approximately 90 days from now on May 2, 2026.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010233

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010592
Posted on Feb 02, 2026 - 15:57 PST
Feb 14, 2026

No incidents reported today.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Zoom Contact Center Update: February 12, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 12, 21:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 05:00 PST
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010978 for more details.

There is no operational impact. All services will be available during this scheduled update.
Feb 9, 15:56 PST
Zoom Phone Update: February 12, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 12, 21:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 17:00 PST
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010190 for more details.

There is no operational impact. All services will be available during this scheduled update.
Feb 9, 15:32 PST
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026
Zoom Marketplace and Integration Services Maintenance: 2/9/2026
Completed - The scheduled maintenance has been completed.
Feb 9, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 17:00 PST
Scheduled - We will be performing scheduled maintenance for Zoom Marketplace and Integrations. Users may potentially experience a brief interruption for these services during the maintenance window.
Feb 9, 12:58 PST
Feb 8, 2026
Zoom Marketplace Maintenance: February 8, 2026
Completed - The scheduled maintenance has been completed.
Feb 8, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 17:00 PST
Scheduled - As part of enhancing the service uptime and availability, Marketplace team is working on service migrations, which will involve DNS updates. Users may potentially experience brief interruptions.
Feb 6, 13:54 PST
Feb 7, 2026
Scheduled Zoom Software Quarterly Lifecycle Update (2/7/2026)
Completed - The scheduled maintenance has been completed.
Feb 7, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 PST
Scheduled - The next Zoom Software Quarterly Lifecycle policy enforcement, scheduled for February 7, 2026, will maintain the same version requirements as the November 2025 enforcement for all clients and plugins, except for the VDI client. Zoom will be enforcing a new minimum version for the VDI client, approximately 90 days from now on February 7, 2026.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article:https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010233

To assist with checking the client versions on your account, refer to the Dashboard support article:https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010592
Nov 1, 18:00 PDT
Feb 6, 2026
Zoom Chat Maintenance
Completed - The scheduled maintenance has been completed.
Feb 6, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:00 PST
Scheduled - We will be performing maintenance for Zoom Chat services. Users may experience a brief interruption during the maintenance window.
Feb 4, 19:07 PST
Service Degradation Affecting Zoom Continuous Meeting Chat messages.
Resolved - This incident has been resolved.
Feb 6, 23:20 PST
Identified - We have successfully identified the root cause affecting Continuous Meeting Chat messages

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Feb 6, 23:14 PST
Update - Our team is actively investigating to determine the root cause. We will provide an update as soon as more information becomes available.
Feb 6, 21:41 PST
Update - We are still investigating a service degradation impacting Continuous Meeting Chat messages.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Feb 6, 20:20 PST
Investigating - We are currently investigating a service degradation affecting Continuous Meeting Chat messages.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Feb 6, 19:46 PST
Zoom Meetings Maintenance
Completed - The scheduled maintenance has been completed.
Feb 6, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:00 PST
Scheduled - We will be performing maintenance for Zoom Meetings. Users may experience a brief interruption during the maintenance window.
Feb 2, 21:24 PST
Feb 5, 2026

No incidents reported.

Feb 4, 2026
Zoom Room and Zoom Room Controller Update: 2/4/2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 4, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 17:00 PST
Scheduled - We will be providing a new version of our Zoom Room Client for macOS, Windows and a new version of our Zoom Room Controller for iOS. It will be available for download at https://zoomgov.com/download.

Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010986 for more details.

There is no operational impact. All services will be available during this time.
Jan 31, 10:55 PST
Feb 3, 2026
Service degradation with Zoom Phone, Audio Conference and Zoom Conference Room Connector in North America
Resolved - This incident has been resolved.
Feb 3, 13:39 PST
Monitoring - On 2/3/2026 at 20:10 UTC - 20:13 UTC and 20:37 UTC - 20:40 UTC, the service degradation affecting Zoom Phone, Audio Conference and Zoom Conference Room Connector has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 3, 13:27 PST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026
Zoom Phone and Zoom Contact Center Data Center Consolidation
Completed - The scheduled maintenance has been completed.
Jan 31, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:00 PST
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, starting Dec 01, 2025, Zoom Phone and Zoom Contact Center plans to start shifting traffic from old data centers to our newer data centers with weekly continuous migration changes.

The Zoom Phone and Zoom Contact Center team will start to change the sip zone from the old sip zone to the new sip zone in the backend. We are sending out this notification to inform our customers of this change along with some reminders which will assist customers.

We wanted to remind customers for optimal experience, and to avoid any potential issues, to please allow Zoom Traffic to all subnets located on our Zoom Network Firewall page. This includes specific sections for Zoom Phone & Zoom Contact Center.

Customers would see the change in the admin portal of their sites showing the new sip zone after those changes if “Display Custom SIP Zone Options on Web Portal” feature is enabled in Zoom Phone. Customers would not see the sip zone name in Zoom Contact Center thus no portal change for Contact Center customers.

Please note that all hardware phones will automatically reboot when a data center migration is triggered. If you have an ongoing call, it will reboot once the call has ended. Migrations are planned to occur during our weekend off hour change windows to reduce impact.

Here are sip zone name mapping for old data center and new data center in the cluster:

Zoom Phone

US West (N. California) -> US West (RHV)
US East (New Jersey) -> US East (BWI)

Zoom Contact Center

us-gov-west-1 -> US West (RHV)
us-gov-east-1 -> US East (BWI)

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes if they are following the guidance as provided in Zoom network firewall or proxy server settings. For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zoom Phone and Zoom Contact Center are shifting traffic from the old data centers to the new data centers

When is this planned? Starting Dec 01, 2025 and on a weekly basis until all traffic moved over

What do I, as a customer, need to do? If whitelist is done following Zoom network firewall or proxy server settings, nothing need to be done by customer in this step

Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only change for Zoom Phone and Zoom Contact Center? As Zoom continuously optimizes our global footprint to improve performance and availability, there will be additional changes like Generic Device, BYOC, BYOP migration and will be communicated separately. Following the guidance in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers.
Nov 12, 18:49 PST
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