ZFG Zoom Chat Maintenance: September 16, 2026
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 2026 - 17:00 PDT
Scheduled - We will be performing maintenance for Zoom Chat services. Users may experience a brief interruption for these services during the maintenance window.
Sep 16, 2026 17:00 - Sep 17, 2026 00:00 PDT
ZFG: Zoom Chat Under Maintenance
Zoom Chat Under Maintenance
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
File Transfers: File, Video, Pictures, Voice Operational
Zoom AIC Operational
ZFG: Zoom Contact Center Operational
Zoom Contact Center Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow) Operational
Reporting Service Operational
SMS Operational
PSTN Operational
ZFG: Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
ZFG: Zoom Canvas Operational
ZFG: Zoom Events Operational
ZFG: Zoom Meetings Operational
Zoom Meetings Operational
Live Transcription Operational
Recording Operational
Live Streaming Operational
Meeting Dial-in/Telephony Operational
Zoom Conference Room Connector Operational
Zoom Whiteboard Operational
Zoom Webinars Operational
Zoom AIC Operational
Closed Captioning Operational
Reports Operational
ZFG: Zoom Notes Operational
ZFG: Zoom Phone Operational
Zoom Phone Operational
Voicemail/Recording/Call Log Operational
SMS/MMS (Inbound/Outbound) Operational
Transcription Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
ZFG: Zoom Subscriptions Operational
ZFG: Zoom Support Operational
Knowledge Base Operational
Ticketing Operational
ZFG: Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center & Clients Operational
Web Portal Operational
Web Client Operational
Support Page Operational
Integrations/Calendar/Plug-In/Add-In Operational
ZFG: Zoom Rooms Operational
Zoom Rooms Operational
Zoom Workspace Reservation Operational
ZFD: Zoom Chat Operational
Zoom Chat Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
File Transfers: File, Video, Pictures, Voice Operational
Zoom AIC Operational
ZFD: Zoom Contact Center Operational
Zoom Contact Center Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow) Operational
Reporting Service Operational
SMS Operational
PSTN Operational
ZFD: Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
ZFD: Zoom Events Operational
ZFD: Zoom Meetings Operational
Zoom Meetings Operational
Live Transcription Operational
Recording Operational
Live Streaming Operational
Meeting Dial-in/Telephony Operational
Zoom Conference Room Connector Operational
Zoom Whiteboard Operational
Zoom Webinars Operational
Zoom AIC Operational
Closed Captioning Operational
ZFD: Zoom Notes Operational
ZFD: Zoom Phone Operational
Zoom Phone Operational
Voicemail/Recording/Call Log Operational
SMS/MMS (Inbound/Outbound) Operational
Transcription Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
ZFD: Zoom Subscriptions Operational
ZFD: Zoom Support Operational
Knowledge Base Operational
Ticketing Operational
ZFD: Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center & Clients Operational
Web Portal Operational
Web Client Operational
Support Page Operational
Integrations/Calendar/Plug-In/Add-In Operational
ZFD: Zoom Rooms Operational
Zoom Rooms Operational
Zoom Workspace Reservation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ZFG Zoom Support Maintenance: September 17, 2026 Sep 17, 2026 13:00-15:00 PDT

We will be performing maintenance on Zoom for Government Support Ticketing and Knowledge Base. Users may experience issues accessing Zoom Support’s Knowledge Base and Ticketing during the maintenance window.
Posted on Sep 14, 2026 - 09:07 PDT

ZFD Zoom Whiteboard Backend Update: September 17, 2026 Sep 17, 2026 17:00-23:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 - 16:11 PDT
Scheduled - We will be performing an update to the Zoom Whiteboard backend service. Users may potentially experience a brief interruption of service during the maintenance window.
Sep 15, 2026 - 16:03 PDT

ZFG Zoom Whiteboard Backend Update: September 17, 2026 Sep 17, 2026 17:00-23:00 PDT

We will be performing an update to the Zoom Whiteboard backend service. Users may potentially experience a brief interruption of service during the maintenance window.
Posted on Sep 15, 2026 - 16:09 PDT

ZFG Zoom Chat Maintenance: September 18, 2026 Sep 18, 2026 17:00 - Sep 21, 2026 00:00 PDT

We will be performing maintenance for Zoom Chat services. Users may experience a brief interruption for these services during the maintenance window.
Posted on Sep 14, 2026 - 21:44 PDT

ZFD Announcing Updated IP Address Ranges: September 28, 2026 (No Operational Impact) Sep 28, 2026 23:59 - Sep 29, 2026 00:00 PDT

The following new IPv4 subnet range will be deployed to Zoom for Defense for Zoom Phone and Zoom Contact Center resources, starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom for Defense-specific firewall or network rules, update their systems as soon as possible in preparation.

New IPv4 range for Zoom Phone:
140.13.184.0/21

New IPv4 range for Zoom Contact Center:
140.13.184.0/21

A complete list of network firewall IP ranges for Zoom for Defense can be found on the Zoom for Defense Support site at:
https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0011025
Posted on Aug 28, 2026 - 09:53 PDT

ZFG Scheduled Zoom Software Quarterly Lifecycle Update (11/7/2026) Nov 7, 2026 16:00-17:00 PST

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on November 7, 2026:

VDI Plugin

Meeting SDK (Web)

All other clients and plugins not listed here will maintain the same version requirements as the August 2026 enforcement.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article:https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010233

To assist with checking the client versions on your account, refer to the Dashboard support article for more information:https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010592
Posted on Aug 07, 2026 - 10:58 PDT

ZFD Scheduled Zoom Software Quarterly Lifecycle Update (11/7/2026) Nov 7, 2026 16:00-17:00 PST

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on November 7, 2026:

VDI Plugin

Meeting SDK (Web)

All other clients and plugins not listed here will maintain the same version requirements as the August 2026 enforcement.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article:https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010233

To assist with checking the client versions on your account, refer to the Dashboard support article for more information:https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010592
Posted on Aug 07, 2026 - 10:58 PDT

Sep 16, 2026

Unresolved incident: ZFG Zoom Chat Maintenance: September 16, 2026.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

ZFD Smartchat Backend Update: September 14, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 14, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:02 PDT
Scheduled - We will be performing an update to Smartchat backend services to improve performance. No operational impact is expected.
Sep 11, 16:12 PDT
ZFG Smartchat Backend Update: September 14, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 14, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:00 PDT
Scheduled - We will be performing an update to Smartchat backend services to improve performance. No operational impact is expected.
Sep 11, 16:01 PDT
ZFD Zoom Whiteboard Update: September 14, 2026
Completed - The scheduled maintenance has been completed.
Sep 14, 19:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:01 PDT
Scheduled - We will be providing an update to the Zoom Whiteboard service.  Users may potentially experience a brief interruption of service during the maintenance window.
Sep 9, 11:15 PDT
ZFG Zoom Whiteboard Update: September 14, 2026
Completed - The scheduled maintenance has been completed.
Sep 14, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:00 PDT
Scheduled - We will be providing an update to the Zoom Whiteboard service.  Users may potentially experience a brief interruption of service during the maintenance window.
Sep 9, 11:09 PDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

ZFG Zoom Chat Maintenance: September 11, 2026
Completed - The scheduled maintenance has been completed.
Sep 11, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 PDT
Scheduled - We will be performing maintenance for Zoom Chat services. Users may experience a brief interruption for these services during the maintenance window.
Sep 9, 01:56 PDT
ZFD Frontend and Backend Updates for Web (Meeting): September 11, 2026
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 PDT
Scheduled - We will be performing an update to our Web Backend. We are enabling "Simplified navigation experience for web interface users and admins". Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010189 for more details.

Users may potentially experience a brief interruption of service during the maintenance window.
Sep 9, 14:05 PDT
Service Degradation Affecting Zoom Meeting AIC Summaries in ZFG
Resolved - This incident has been resolved and the affected services have been restored.
Sep 11, 15:08 PDT
Monitoring - The service degradation with Zoom Meeting AIC Summaries in ZFG has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Sep 11, 14:46 PDT
Identified - We have successfully identified the root cause affecting Zoom Meeting AIC Summaries in ZFG.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Sep 11, 14:33 PDT
Investigating - We are currently investigating a service degradation with Zoom Meeting AIC Summaries in ZFG.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Sep 11, 11:50 PDT

Sep 10, 2026

ZFG Zoom Chat Maintenance: September 10, 2026
Completed - The scheduled maintenance has been completed.
Sep 10, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:02 PDT
Scheduled - We will be performing maintenance for Zoom Chat services. Users may experience a brief interruption for these services during the maintenance window.
Sep 9, 01:50 PDT
ZFG Smartchat Backend Update: September 10, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 10, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:01 PDT
Scheduled - We will be performing an update to Smartchat Backend Services to improve performance. No operational impact is expected.
Sep 8, 16:25 PDT
ZFD Smartchat Backend Update: September 10, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 10, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:00 PDT
Scheduled - We will be performing an update to Smartchat Backend Services to improve performance. No operational impact is expected.
Sep 8, 16:28 PDT
ZFG Virtual Desktop Infrastructure Deployment: September 10, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 10, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:02 PDT
Scheduled - We will be providing new versions of our Virtual Desktop Infrastructure (VDI) client and plugins.

Please refer to Knowledge Base - https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0011041

There is no operational impact. All services will be available during this scheduled update.
Sep 8, 17:13 PDT
ZFD Virtual Desktop Infrastructure Deployment: September 10, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 10, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:01 PDT
Scheduled - We will be providing new versions of our Virtual Desktop Infrastructure (VDI) client and plugins.

Please refer to Knowledge Base - https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0011041

There is no operational impact. All services will be available during this scheduled update.
Sep 8, 17:13 PDT

Sep 9, 2026

ZFG Zoom Chat Maintenance: September 9, 2026
Completed - The scheduled maintenance has been completed.
Sep 9, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:00 PDT
Scheduled - We will be performing maintenance for Zoom Chat services. Users may experience a brief interruption for these services during the maintenance window.
Sep 8, 21:28 PDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

ZFG Decomissioning of Smartchat services from Legacy clusters: September 4, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 6, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 PDT
Scheduled - We have recently migrated Smartchat (content-moderation and smartprompt) services to the new clusters and all traffic have been shifted over. We will be decommissioning the services from the legacy cluster and no impact is expected as the legacy clusters are not receiving traffic.
Sep 1, 10:23 PDT
ZFG Decomissioning of LLM-Inference and LLM-Gateway from Legacy clusters: September 4, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 6, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 PDT
Scheduled - We have recently migrated the LLM-Inference and LLM-Gateway services to the new clusters and all traffic have been shifted over. We will be decommissioning the services from the legacy cluster and no impact is expected as the legacy clusters are not receiving traffic.
Aug 31, 15:35 PDT

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Sep 3, 2026

ZFG Web Backend Update: September 3, 2026
Completed - The scheduled maintenance has been completed.
Sep 3, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:00 PDT
Scheduled - We will be performing an update to our Web Backend. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010189 for more details.

Users may experience an interruption of service during the maintenance window.
Sep 1, 15:28 PDT
ZFD Web Backend Update: September 3, 2026
Completed - The scheduled maintenance has been completed.
Sep 3, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:02 PDT
Scheduled - We will be performing an update to our Web Backend. Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010189 for more details.

Users may experience an interruption of service during the maintenance window.
Sep 1, 15:34 PDT
ZFD Windows, Android & iOS Client Update: September 3, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 3, 20:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:01 PDT
Scheduled - We will be providing a new version of our Windows, Android & iOS clients. They will be available for download at https://zoomgov.com/download

Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010985 for more details.

There is no operational impact. All services will be available during this scheduled update.
Sep 1, 12:17 PDT
ZFG Windows, Android & iOS Client Update: September 3, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 3, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:01 PDT
Scheduled - We will be providing a new version of our Windows, Android & iOS clients. They will be available for download at https://zoomgov.com/download

Please refer to https://support.zoomgov.com/hc?id=kb_article_view&sysparm_article=KB0010985 for more details.

There is no operational impact. All services will be available during this scheduled update.
Sep 1, 12:15 PDT

Sep 2, 2026

No incidents reported.

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